Privacy Policy

1. Introduction

Ceramic Mastermind LLC ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.ceramicmastermind.com ("Website") and use our services. By using our Website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following personal information from you:

- First Name and Last Name

- Email Address

- Mailing Address

- Phone Number

- Payment Information (processed through secure payment gateways)

- Account Credentials (username and password)

- Any information you provide when contacting us via email or contact forms

- Automatically Collected Data

Our website provider automatically collects and stores information in server log files that your browser transmits to us. This includes:

- Browser type and version

- Operating system used

- Referrer URL

- Hostname of the accessing computer

- Time of the server requestIP address

3. How We Collect Information

We collect information when you:

- Register on our Website

- Place an order

- Subscribe to our newsletter

- Participate in webinars and group chats

- Contact us via email or contact forms

- Use our services and Website features

4. Purpose of Data Collection

We collect and process your personal data for the following purposes:

Service Provision

- To set up and manage your account

- Provide customer support

- Facilitate Zoom webinars, one-on-one sessions, and Telegram group interactions

Transaction Processing

- To process your transactions securely

Communication

- Send confirmations, invoices, technical notices, updates, security alerts, and support messages

- Respond to your inquiries and requests

Marketing and Newsletters

- With your consent, send newsletters, updates, and promotional materials related to our services

Improvement of Services

- Analyze usage and improve the functionality of our Website and services

Legal Compliance

- Comply with legal obligations and protect our rights

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a Contract

- Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract

Consent

- When you provide your personal information, we process it with your consent, such as for sending newsletters and marketing communications

Legitimate Interests

- We may process your data for legitimate business interests, such as improving our services, provided that such processing does not outweigh your rights and freedoms

6. Cookies and Similar Technologies

Our Website uses cookies to enhance user experience:

Use of Cookies

- Cookies are small text files stored on your device by your web browser

- They help us make our Website more user-friendly, effective, and secure

Types of Cookies

- Essential Cookies: Necessary for Website functionality

- Performance and Analytics Cookies: Collect information on how users interact with our Website

- Advertising Cookies: Used by advertising companies to serve ads relevant to your interests

Managing Cookies

- You can control cookies through your browser settings

- Disabling cookies may result in limited functionality of our Website

Do Not Track Signals

- We honor Do Not Track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place

7. Use of Third-Party Services

We use services from third-party providers:

GoHighLevel

- Hosting our courses and providing cookies

- Processes Customer Personal Data on our behalf

- Data may be processed in the United States or other locations outside of your country

Google Analytics

- Analyzing Website traffic and user behavior

- Uses cookies to collect data about Website usage

Telegram

- Facilitating group chats

Zoom

- Hosting webinars

Google Fonts

- Enhancing Website typography and aesthetics

These third-party providers may have access to personal data collected through our Website. Their processing of your data is subject to their respective privacy policies. We encourage you to read their privacy policies to obtain more information about their data processing practices.

8. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. However, we may share your information with trusted third parties who assist us in operating our Website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.

We may also disclose your information:

To Comply with Legal Obligations

- If required to do so by law or in response to a court order or other legal process

To Protect Our Rights

- When necessary to enforce our site policies, protect our or others' rights, property, or safety

Business Transfers

- In the event of a merger, acquisition, or asset sale, your personal information may be transferred

9. International Data Transfers

Your data may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.

10. Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy and in accordance with applicable laws. We may also retain your information to comply with legal obligations, resolve disputes, and enforce our agreements.

11. Your Rights

You have the following rights regarding your personal data:

Right to Access

- Request a copy of the personal data we hold about you

Right to Rectification

- Request that we correct any inaccurate or incomplete personal data

Right to Erasure

- Request that we delete your personal data under certain circumstances

Right to Restrict Processing

- Request that we limit the processing of your personal data

Right to Object

- Object to the processing of your personal data in certain circumstances

Right to Data Portability

- Request that we transfer your personal data to another organization or directly to you

To exercise any of these rights, please contact us at [email protected].

12. Security of Your Data

We are committed to ensuring that your information is secure:

Security Measures

- Implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure

Payment Processing

- All transactions are processed through secure payment gateways and are not stored or processed on our servers

No Guarantee

- While we strive to protect your personal information, we cannot guarantee its absolute security

13. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. Parents or guardians who believe their child has provided us with personal information should contact us to request deletion.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

15. Compliance with Laws

We comply with applicable data protection laws, including:

- Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)

- California Consumer Privacy Act (CCPA)

- General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA)

- Swiss Federal Act on Data Protection (FADP)

16. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Ceramic Mastermind LLC

1209 MOUNTAIN ROAD PL NE, STE R

ALBUQUERQUE, NM, 87110

Phone: +1 912-612-4182

Email: [email protected]